Hotel and restaurant review websites have skyrocketed in number of members and visitors over the last several years. More and more travelers are checking sites such as www.tripadvisor.com and www.expedia.com before making their hotel reservations. One of the most common hospitality complaints or frustrations written about by reviewers concerned rooms not being ready upon arrival. The obvious solution to this problem is to never be in a situation where a guest must wait for a room, but that’s not very realistic. Some guests are going to inevitably arrive before the stated check-in time and sometimes staffing issues arise where, for one reason or another, housekeeping is behind on its cleaning schedule. This isn’t the end of the world though.

Customer service studies have shown that sometimes a potentially negative situation is the best opportunity to win over a lifetime customer. According to the marketing department at the University of Iowa’s Tippie College of Business, “Every business says that providing outstanding customer service is their priority, but most of the time, it’s just lip service.” JTECH’s wireless communication system will enable your hotel to stand out above the rest and provide more than just lip service when the unfortunate situation occurs that a guest’s room is not ready. By handing your waiting guest a GuestAlert® pager and inviting them to relax by the pool or stroll the grounds while their room is prepared, you send the message that their time, comfort, and satisfaction is important to you. People like to feel important, they like to feel that their business is appreciated and JTECH’s paging solutions will help turn a sour situation sweet.