Hospitality education is as old as inns and hotels, travel and tourism. While formalized hospitality training is primarily a product of the 20th century, the oldest hotel in the world is Japan’s Hōshi Ryokan, founded in 718 A.D. and owned and operated by the same family for 46 generations. It has thrived on its services and reputation. In Europe, there are hotels dating back a millennium and many more hotels that are centuries old. Their survival, too, has depended on accommodations and service. While the tools of the trade have changed over the years to include innovations such as JTECH’s TITAN enterprise communication system, the demand for superior service has persisted.

Delmonico’s restaurant in New York opened in 1837 ushering in a new American age. As the century wore on and travel became easier thanks to the railroad expansion, hotels, taverns and inns flourished creating an increased need for qualified staff. Previously people were simply hired and trained for various hospitality positions. With the changing of the times, came a change in training. Cornell University’s School of Hotel Administration was founded in 1922 and the University of Denver’s School of Hotel, Restaurant and Tourism Management was founded in 1946. In the 1960s, academic hospitality education came to the forefront. For example, the University of Houston’s College of Hotel and Restaurant Management was established in 1969 thanks to a gift from Conrad N. Hilton. Today, there are scores of colleges and universities offering hospitality education including resort management and event planning. Nevertheless, some things just can’t be taught in a classroom, but rather require on-the-job learning the hard way. For example, the efficiency gained by having a wireless communication system in place to more efficiently direct staff members cannot be fully appreciated until experienced in person. TITAN for Hotels and its unique Task Assignment Module get staff where they need to be and when.