A Sprinkle of Gratitude Combined with the Right Tools and Your Employees Will be in Hospitality Heaven

Today’s job market is not exactly the picture of perfect health, or even good health for that matter. Even so, it’s not uncommon to overhear employees complaining about their jobs. However, most will go on to express gratitude that they even have a job to complain about. This doesn’t mean though that employers should stop worrying about the happiness and job satisfaction of their staff based on the misled idea that no one in their right mind would quit at a time like this. In fact, in a tough economy it is even more important that your staff have a positive demeanor and positive regard for your company because how your employees feel will without a doubt be reflected in their level of customer service. When surveyed about job satisfaction, there is a high correlation between having the right tools available and being happy with one’s work. At the top of the list for reasons of job dissatisfaction was “lack of appropriate and useful tools to do my job well.” Being in the hospitality industry, you know that there are a lot of things to get done in a limited amount of time. This often results in a decent amount of workplace stress inflicted upon your staff. And the more stressed your staff, the less likely they are to provide excellent or exceptional customer service.

So what can you do about this? You can begin by thanking your employees for the job that they do, and then you can equip them with some of the best tools the industry has to offer. Your employees will quickly see that JTECH’s communication devices allow them to conduct their jobs efficiently, but also in a high caliber manner. For example, the check-in process is smooth and effortless when JTECH is on board. Let’s say a specific room is still being tended to by housekeeping staff and the guest has arrived asking to check-in early. In the olden days the guest would have had to wait around by the check-in counter or nearby in the lobby while staff solved this dilemma. Now, thanks to JTECH, you can send your guest on an afternoon stroll and simply contact them via text message marketing or wireless pager when their room is ready. Same goes for valet. In fact, same goes for any service your hotel offers – spa, retail, concierge, or transport. JTECH solutions allow you to streamline communication with your guests as well as staff. And now that your staff is better equipped, there’s no reason to not have smiles across their faces! While your staff will be appreciative to you for putting JTECH solutions in their hands, they will also appreciate the personal recognition from you too.