In a hotel setting where banquet services are offered, for example, the hotel is given the task of meeting the expectations of the client, yet the expectations are not always clearly defined or communicated. This is one area where a wireless communication system such as those by JTECH can be a business saver. For example, if the hotel banquet area is equipped with a wireless device within reach of the client, the client can then, in effect, have their needs met with the press of a button. Whether for more water glasses or to address a lighting preference, JTECH’s wireless communication devices are great for connecting staff and client without intrusion. It’s not always practical to have a staff member standing post at all times to cater to every wish and need, so JTECH’s wireless paging devices provide immediate access when desired or required. In addition, having a wireless call button in the banquet room affords the client a level of privacy that might not otherwise be obtainable. Further, it’s certainly more cost effective for the banquet operator to have a wireless device on-call as opposed to a staff member.

Improved communication between staff members enables your employees to provide the highest level of customer care and guest service. This smooth-running,cooperative team that is created by using TITAN will increase guest satisfaction and customer loyalty, positively impacting revenues and profitability. Your guests will feel like they are king or queen for a day, with every need more-readily obtainable thanks to the team that exists behind the scenes. Specific messages can be sent directly to the staff members who need to receive that communication. Gone are the frustrating days of trying to track someone down within the building or over the grounds of a large hotel. Similarly, overhead paging is disruptive to guests, and can be eliminated when you use TITAN for all your communication needs. Every day is something new, and TITAN is ready to help you tackle whatever is thrown your way.

Whether connecting security, bell staff, food and beverage, or concierge, TITAN is the tool to get the job done. Because TITAN is scalable, all systems are customizable to the size and needs of your hotel, whether you are operating a small boutique hotel or a five-star destination resort. You won’t be paying for more than you can use and you won’t be left with less than you need. Tourism is a volatile business, even when the economy is doing well. There are always peaks and valleys in the traffic flow, which is why it’s extremely important to offer the best service all the time. TITAN gives you the tools you need to wow your guests from the moment they arrive to the moment they leave!

Beyond food, room service now includes things such as gaming consoles and other technology toys. More and more hotels offer guests the ability to rent an Xbox, PlayStation, or Wii. JTECH’s pagers and radios will connect the necessary staff to meet the needs that subsequently arise with these services as well. According to Joseph McInerney, President and CEO of the American Hotel and Lodging Association, room service is “a service you need to have if you want to consider yourself a first-class hotel.” But, it’s also important that it’s done well. While room-service wasn’t always a profitable avenue of the hospitality industry, with the increased efficiency created by using JTECH pagers and radios, you have the opportunity to turn that around.

In addition, from the hotel’s perspective, JTECH’s wireless paging devices reduce costs by alleviating the need for staff to wait idle at the perimeter of a banquet room in the event they are needed. Instead, they can be productive elsewhere on property, yet fully accessible when needed. JTECH has taken the guesswork out of service. Now the same number of staff members can serve multiple conference rooms or hospitality suites, depending on YOUR needs. This also increases the privacy afforded to your guests by not requiring that staff be waiting in the banquet room. Doors can be closed, privacy honored, and staff still readily available as needed. Banquets and Catering is already a profit center and with JTECH, you can capitalize on every service opportunity to ensure your continued success.

Running a hotel is certainly a teamwork enterprise. By equipping your employees with the tools needed to communicate well, you are setting them up for success. And the more success they have, the better the stay will be for your guests, and the better the stay, the greater the likelihood they will either return or recommend your hotel to family and friends. And, with the popularity of social media, trends can go viral and reputations enhanced or destroyed at the blink of an eye. Superior communication with pagers and Motorola two-way radios will place you on the "enhanced" side of things, keeping your guests happy and their needs met. Don’t let the unexpected throw off your game; make it an opportunity to wow your guests.

JTECH alphanumeric pagers are also appropriate, useful and cost-effective in other departments such as housekeeping and landscaping. Perhaps furniture is blowing around the pool deck, and additional staff is needed to come help tie down the umbrellas and move in the chairs before a storm. Pagers make everyone accessible, which adds immeasurable efficiency to unpredictable situations. While it would be nice to be able to plan in advance for every scenario, that’s just not realistic. So, be as prepared as possible with the right communication tools.

JTECH alphanumeric pagers allow for actionable messages to immediately be sent to the appropriate staff member. The last thing you want is for your guest to be waiting to take a shower and the only person you have to take them additional towels is also manning the front desk. Being able to communicate with support staff is so important for meeting the seemingly minute needs of your guests. The ironic part is that it’s the little things that tend to add up to make or break a great experience. JTECH pagers allow for exceptional responsiveness to meeting the needs of your guests. Getting more towels to someone should not be a big deal on your end, but not getting them towels would be a very big deal on their end!

The key to sales during any difficult time is more personal interaction, by any means, with all prospects. That’s what works; we used to call it “knocking on doors.” Regardless of the times, customers buy from people who they like and feel connected to; great sales people have great relationships. A conversation between two people is one where each person does 50 percent of the talking. This means you need to be a great listener, because the more talking your customer does, the more engaged he is in the possibility of buying. And you don’t have to be in-person to be successful. In today’s world, getting a potential customer on the telephone has its challenges, so you must give the listener a compelling reason to talk or call you back. One way to maximize the potential for achieving phone contact while not losing in-person contact with other clients is to utilize a paging system like those by JTECH. For example, a paging system allows the hotel sales manager to move about on the property and yet be accessible in the event of an incoming phone call. As times change, so must we. Technology can be used to win, as is the case with JTECH messaging systems.

Delmonico’s restaurant in New York opened in 1837 ushering in a new American age. As the century wore on and travel became easier thanks to the railroad expansion, hotels, taverns and inns flourished creating an increased need for qualified staff. Previously people were simply hired and trained for various hospitality positions. With the changing of the times, came a change in training. Cornell University’s School of Hotel Administration was founded in 1922 and the University of Denver’s School of Hotel, Restaurant and Tourism Management was founded in 1946. In the 1960s, academic hospitality education came to the forefront. For example, the University of Houston’s College of Hotel and Restaurant Management was established in 1969 thanks to a gift from Conrad N. Hilton. Today, there are scores of colleges and universities offering hospitality education including resort management and event planning. Nevertheless, some things just can’t be taught in a classroom, but rather require on-the-job learning the hard way. For example, the efficiency gained by having a wireless communication system in place to more efficiently direct staff members cannot be fully appreciated until experienced in person. TITAN for Hotels and its unique Task Assignment Module get staff where they need to be and when.